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7 skills to succeed in hospitality

We spoke with several of our Liverpool based clients to find out the top skills required to succeed in hospitality.

Working in the hospitality industry can be a very rewarding job. Often employees in this sector can’t imagine doing anything else. Working in a bar, restaurant, coffee shop or hotel you know that you are having a big impact on somebody’s holiday, birthday meal, graduation party or date!

Working as a bartender, server, chef, supervisor, manager, glass-collector or on door security you will experience years of stories and tales most others working in other industries will never. You will also work with colleagues who will turn into life-long friends and host customers who remember you years down the line. 

But you also need to be prepared for the demands of the job. The hours are long and the job is tough both physically and mentally. We recently spoke with several of our hospitality clients to find out of the seven most important skills needed to succeed in a hospitality role of any kind (so not specific to any one role). 



Often venues are working to max capacity. In order to work efficiently and safely, all employees need to be team-players. Being flexible in your work approach and helping out wherever needed means the team as a whole will succeed. At times this may mean doing something you don’t enjoy doing or putting in more than your ‘fair share’ but have faith that hard work will be rewarded.


In such a fast-paced working environment, information needs to be shared quickly and accurately. Having good communication skills means that you can do three things:

  • Express yourself clearly to others
  • Understand instructions quickly
  • Accurately interpret instructions and carry them out efficiently 


You’ll often be doing several things at once. If you’re a waiter/waitress you’ll be serving several tables at once, if you’re a bartender you’ll have the next three cocktail order in your head. Being able to work on a number of things at once accurately, quickly and safely is really important. You’ll need to know your limits and work on improving your efficiency all the time.


No two days within hospitality are the same. You will encounter new challenges everyday so having the ability to think flexibly and adapt to new situations is a very useful skill. Sometimes you’ll need to take swift, decisive action. Sometimes you will have a longer amount of time to think about a problem, but one thing is for sure – you will always be challenged.

Emotional intelligence

In hospitality you’ll be dealing with people all of the time. Whether that’s customers,  colleagues, managers or those you supervise. Having a good level of emotional intelligence means that you’ll be able to empathise with others and adapt your approach to suit the requirements of the situation.

Time management

The hospitality sector is largely time driven. Working to opening hours, table turnaround times and rotas means that you need to be able to manage your own time well and that of everybody you manage. Missing a time deadline at the start of a shift can can huge knock-on effect later in the day.

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We deliver two levels of food safety. The 1-day Level 2 course is an introduction for food handlers. The 3-day Level 3 course is for supervisors and managers in a catering environment. 

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