COVID-19 information
We’re all still learning about COVID-19 as the science and epidemiology is updated and can be confusing to keep up to date.
So, on this page you’ll find a series of questions and answers which we’re often asked by our clients in hospitality and retail. If your question isn’t on the list, reach out to us for an answer.
Frequently asked questions
What is a COVID-19 risk assessment?
This is your key exercise which will determine the risks of COVID-19 in respect to your venue, staff and customers. It’s step one in deciding how you’ll fight the virus in your business.
How often should I review my COVID-19 risk assessment?
You should update your risk assessment each time a substantial change is made to your COVID-19 strategy or at regularly periods to instigate a review of your COVID-19 strategy.
Do face coverings protect against COVID-19?
Face coverings have been a controversial part of the fight against COVID-19. The guidance has changed along the way, but the current evidence suggests that face coverings of all types do have an effect on reducing transmission. However, some type of coverings are more effective than others.
What do I need to consider before offering takeaway?
You should consider how the service will affect the COVID-19 risk to customers and staff including aswell as how you will ensure proper food safety is maintained throughout the process.
What does the rule of six mean?
The rule of six applies across all tiers of restrictions. It means that nobody should socialise in groups of more than six (some exceptions apply).
Is track and trace compulsory?
Yes. It is a requirement for hospitality venues to operate a suitable track and trace system.
What details are required for track and trace?
Only sufficient details are required to identify those at risk of infection and provide a quick and effective way of communicating them.
What should I do if a staff member tests positive for COVID-19?
Should this happen, you need to act immediately to decide who else could be at risk of infection and make your venue safe before reopening for business.
What is an incubation period for a virus?
The incubation period is the time period between a person being exposed to a virus and showing first symptoms. The length of this varies from person to person and illness to illness.
How long is the incubation period for COVID19?
The period will vary person to person but the widespread scientific understanding now says that the average incubation period is 5-6 days. However, it is possible that the period can be as long as 14 days.
Long form answers and further information on COVID19.
How does soap kill viruses and bacteria?
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How long is the incubation period for COVID19?
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Guidance when switching to a takeaway
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A lot of restaurants are now switching from operating as a restaurant to a takeaway only. Consider these additional food safety/food hygiene measures.
How do face coverings protect against Coronavirus COVID-19?
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Protecting ourselves and others from the Coronavirus and reducing spread is hugely important, but what part do face masks have to play in that?
How to deal with a positive Covid-19 case in restaurant, bar or coffee shop
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How to offer a takeaway or delivery service during lockdown v2.0
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Lockdown 2.0 is here and hospitality must close to the public, but you can offer food and drink using takeaway or delivery methods.
How to wash your hands properly
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How to wash your hands properly. The first step to protecting yourself against Coronavirus (COVID-19) and other infections.
What is a Covid-19 risk assessment?
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New Covid-19 local lockdown restrictions on hospitality in Liverpool
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What details are required for track and trace?
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Collecting customer details and storing for 21 days became mandatory on 14th Sep 2020, but what details should be collected?
Is track and trace compulsory?
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Track and trace means collecting customer details and storing them 21 days, but is it mandatory to do?
What does the rule of six mean for hospitality?
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From the 14th September, the rules are changing for hospitality venues. You must now obey ‘the rule of six’ when booking guests.
How often do you need to review your Covid-19 risk assessment?
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How often should your business review it’s Covid-19 risk assessment to ensure it’s accuracy and effectiveness? Let’s find out.
Face masks mandatory from 24th July in shops and takeaways
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From 24th July 2020, customers must wear a face covering when inside a takeaway or shop.
Covid-19 track and trace in hospitality. 10 steps to compliance
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Government hasve asked hospitality businesses to collect customers personal data to assist with Covid-19 track and trace, consider these GDPR issues.
How will Covid-19 change customer experience in hospitality?
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When we all return to our bars, restaurants, hotels and coffee shops, what will the customer experience be, how will it have changed?
Can my business reopen on 4th July?
Hospitality can reopen on 4th July But some businesses are still required to remain shut, let's take a lookThis afternoon the Prime Minister made a statement at PMQs this afternoon detailing which businesses will be allowed to reopen once the lockdown measures are...
Compliance is a new competitive edge in hospitality
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As the hospitality industry prepares to reopen after Covid-19, consumers are looking to be reassured of their health and safety. Compliance is no longer a ‘necessary evil’ but a market differentiator.
Making compliance accessible for all in a post-covid world.
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Our two-stage approach to help as many great independent businesses as possible through the Covid-19 and beyond.
Can coronavirus spread through food?
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Restaurants are closed, but takeaways are still open so is it safe to eat food prepared by somebody else, are there additional food hygeiene risks?